From community-empowering cellular services to record-breaking internet speeds, telecom innovations save us time and money every day. Whether it’s during the COVID-19 pandemic or for streamlining collaboration, these technologies are essential in today’s digital era.
To thrive, telecommunications brands must innovate quickly and fill key capabilities gaps. That requires a shift in strategy that starts with clear positioning and a targeted value proposition.
Artificial Intelligence
Artificial intelligence has become integral to many aspects of the telecom industry. It is used to present individuals with personalized suggestions based on their internet searches and purchase history, to help optimize inventory management systems, to perform drug discovery data analysis and in the financial sector to detect suspicious activity like large debit card purchases or unusual account deposits.
The technology is also useful for customer service and other business functions. The most popular applications of AI include personal assistants such as Apple’s Siri and Amazon’s Alexa, which allow users to ask questions via voice and get answers, Google Maps, which provides real-time traffic information, and ML-based credit score reporting.
Despite its value, AI has raised concerns over privacy and bias. A task force was recently created to examine ways to improve algorithms, including requiring them to be open source and allowing for simulations of their decisionmaking processes. In addition, existing statutes governing discrimination should be extended to digital platforms.
Cloud Computing
Cloud computing is a technology that allows businesses to access data and programs over the internet instead of from an internal server. This helps companies save on costs for servers, hardware, software and other IT management systems. It also enables remote work.
The biggest draw of cloud storage is that it ensures that files and programs can be accessed even if a company’s physical infrastructure fails. It also improves business continuity and disaster recovery (BCDR).
However, there are still challenges with this technology, including security and reliability. It’s important to pay attention to the security protocols that a company’s provider uses, especially if it stores sensitive information in multiple locations. It’s also important to monitor performance. This can be done by using a load balancer and other tools that help companies understand what’s happening with their cloud services. Learn more about leveraging the power of cloud computing by earning a Bachelor of Science in Computer and Information Science with a Major in Cyber and Network Security – Cloud Computing Track from ECPI University.